Last updated: October 15, 2025
This Privacy Policy describes how Pang Collectibles Webshop (the “Site”, “we”, “us”, or “our company”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from pokehon.com (the “Site”), or otherwise communicate with us regarding the Site (collectively, the “Services”).
For the purposes of this Privacy Policy, “you” means you as the user of the Services, whether you are a customer, a website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the updated Privacy Policy on the Site, update the “Last updated” date, and take any other steps required by applicable law.
Collection and Use of Your Personal Information
To provide the Services, we collect personal information about you from a variety of sources, as described below. The information that we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use the information we collect about you to communicate with you, provide, improve, or enhance the Services, comply with applicable legal obligations, enforce applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.
Personal Information We Collect
The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term “personal information,” we refer to information that identifies, relates to, describes, or can be associated with you.
Information We Collect Directly from You
Information that you directly provide to us through our Services may include:
- Contact details, including your name, address, phone number, and email address.
- Order information, including your name, billing address, shipping address, payment confirmation, email address, and phone number.
- Account information, including your username, password, security questions, and other information used for account security purposes.
- Customer support information, including information you provide in communications with us, for example when sending a message through the Services.
Some features of the Services may require you to provide certain information directly. You may choose not to provide this information, but doing so may prevent you from using or accessing these features.
Information We Collect Through Your Use of the Services
We may also automatically collect certain information about your interaction with the Services (“Usage Data”). We may use cookies, pixels, and similar technologies (“Cookies”) to do this.
Usage Data may include information about how you access and use the Site and your account, including device information, browser information, network connection information, your IP address, and other information regarding your interaction with the Services.
Information We Receive from Third Parties
We may also obtain information about you from third parties, including vendors and service providers who collect information on our behalf, such as:
- Companies that support our Site and Services, such as Shopify.
- Our payment processors, who collect payment information (e.g., bank account, credit or debit card details, billing address) to process your payments, fulfill your orders, and provide the products or services you request.
When you visit our Site, open or click on emails we send, or interact with our Services or advertisements, we or third parties we work with may automatically collect certain information using online tracking technologies such as pixels, web beacons, software development kits, third-party libraries, and cookies.
Any information we obtain from third parties is treated in accordance with this Privacy Policy. For more information, see the section Third-Party Websites and Links below.
How We Use Your Personal Information
Providing Products and Services
We use your personal information to provide the Services in order to perform our contract with you, including processing payments, fulfilling orders, sending notifications related to your account, purchases, returns, exchanges, or other transactions, creating and managing your account, arranging shipping, facilitating returns and exchanges, and enabling other account-related features.
We may enhance your shopping experience by allowing Shopify to connect your account with other Shopify services you choose to use. In such cases, Shopify processes your information in accordance with its own Privacy Policy and Consumer Privacy Policy.
Marketing and Advertising
We may use your personal information for marketing and promotional purposes, such as sending marketing, advertising, or promotional communications by email, text message, or postal mail, and displaying advertisements for products or services.
This may include using your personal information to better personalize the Services and advertisements on our Site and other websites. If you are located in the EEA, the legal basis for this processing is our legitimate interest in promoting our products, pursuant to Article 6(1)(f) of the GDPR.
Security and Fraud Prevention
We use your personal information to detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity. If you register for an account, you are responsible for keeping your account credentials secure. We strongly recommend that you do not share your username, password, or other access details with anyone.
If you believe your account has been compromised, please contact us immediately. If you are located in the EEA, the legal basis for this processing is our legitimate interest in maintaining the security of our Site for you and other customers under Article 6(1)(f) of the GDPR.
Communication and Service Improvement
We use your personal information to provide customer support and improve our Services. This is in our legitimate interest to respond to you, provide effective services, and maintain our business relationship with you pursuant to Article 6(1)(f) of the GDPR.
Cookies
Like many websites, we use Cookies on our Site. For specific information about the Cookies we use related to operating our store with Shopify, see:
https://www.shopify.com/legal/cookies
We use Cookies to operate and improve our Site and Services (including remembering your actions and preferences), run analytics, and better understand how users interact with the Services. We may also allow third parties and service providers to use Cookies on our Site to better tailor services, products, and advertising on our Site and other websites.
Most browsers automatically accept Cookies by default, but you can choose to remove or reject Cookies through your browser settings. Please note that removing or blocking Cookies may negatively affect your user experience and may cause some Services, including certain features and functionality, to not work properly or be unavailable. Additionally, blocking Cookies may not completely prevent information sharing with third parties such as our advertising partners.
Disclosure of Personal Information
We may disclose your personal information to third parties for contract fulfillment, legal compliance, and other purposes consistent with this Privacy Policy, including:
- Vendors or service providers who perform services on our behalf (such as IT management, payment processing, analytics, customer support, cloud storage, fulfillment, and shipping).
- Business and marketing partners to provide services and advertising. These partners use your information in accordance with their own privacy policies.
- When you direct, request, or otherwise consent to the disclosure of certain information to third parties, such as for product shipping or through the use of social media widgets or login integrations.
- Our affiliates or within our corporate group, in our legitimate interest to conduct a successful business.
- In connection with a business transaction such as a merger or bankruptcy, to comply with legal obligations (including responding to subpoenas, search warrants, or similar requests), enforce applicable terms of service, and protect the Services, our rights, and the rights of users or others.
Children’s Information
The Services are not intended for use by children, and we do not knowingly collect personal information from children. If you are a parent or guardian of a child who has provided us with personal information, you may contact us using the details below to request deletion.
As of the effective date of this Privacy Policy, we do not have actual knowledge that we “sell” or “share” personal information of individuals under 16 years of age, as defined by applicable law.
Data Security and Retention
No security measure is perfect or impenetrable, and we cannot guarantee “perfect security.” Information you send to us may not be secure during transmission. We recommend that you do not use unsecured channels to communicate sensitive or confidential information.
The length of time we retain personal information depends on various factors, such as whether we need the information to maintain your account, provide Services, comply with legal obligations, resolve disputes, or enforce agreements and policies.
Your Rights
Depending on where you live, you may have some or all of the following rights regarding your personal information:
- Right of access – to request access to personal information we hold about you.
- Right to deletion – to request that we delete your personal information.
- Right to correction – to request correction of inaccurate personal information.
- Right to data portability – to receive a copy of your personal information and request its transfer to a third party.
- Right to opt out of sale or sharing / targeted advertising – to direct us not to sell or share your personal information.
- Right to restrict processing – to request limitation of processing.
- Right to withdraw consent – where processing is based on consent.
- Right to appeal – if we deny your request, you may appeal our decision.
- Communication preferences – you may opt out of promotional emails at any time via the unsubscribe link, though we may still send non-promotional messages.
You will not be discriminated against for exercising your rights. We may need to verify your identity before responding to your request.
Complaints
If you have a complaint about how we handle your personal information, please contact us using the details below. If you are not satisfied with our response, you may have the right to lodge a complaint with your local data protection authority. For the EEA, a list of supervisory authorities is available.
International Users
Your personal information may be transferred to, stored, and processed outside your country of residence. When transferring data outside Europe, we rely on recognized transfer mechanisms such as the European Commission’s Standard Contractual Clauses, unless the destination country has been deemed to provide an adequate level of protection.
Contact
If you have any questions about this Privacy Policy or our privacy practices, or wish to exercise your rights, please contact us:
Email: blitchmate@gmail.com
Address: Hunyadi utca 3, Szentgotthárd, 9970, Hungary
Unless otherwise stated, we are the data controller responsible for your personal information under applicable data protection laws.